System Upgrade Announcement

03/13/2025, 18:48:02

Dear KuCoin TR Users,

KuCoin TR will be performing a system upgrade on March 15, 2025, from 06:30 to 07:30 (UTC) to enhance service quality and ensure a more stable platform. During this period, the following services may experience temporary disruptions:

Affected Platform Functions:

  • Account Operations:
    • Registration, login, API key creation, and sub-account addition, deletion, or modification will be temporarily unavailable.
    • KYC processes (uploading verification documents and viewing uploaded files) will be temporarily disabled.
    • Accessing customer support via the Help Center, including uploading and viewing attachments, will not be available.
    • Modifying security settings (password reset, phone, or email updates) will be disabled.
  • Deposit & Withdrawal Operations:
    • Cryptocurrency withdrawals and asset queries will be temporarily unavailable.
    • Deposit processing may experience delays.
  • API Functions:
    • Delays may occur when establishing WebSocket connections.
    • Public and private token interface requests will be temporarily unavailable.
  • Other Services:
    • Access to KuCoin announcements will be temporarily disabled.
    • Promotional banners on the KuCoin homepage will not be visible.
    • Exporting bills and viewing transaction records in the Download Center will be temporarily unavailable.
    • Creating SEO content and new short links will be unavailable.

Important Reminder:

This upgrade will not affect the security of your account assets. If you hold positions before or during the upgrade, please assess and manage potential risks accordingly.

The expected duration of this system upgrade may differ from the actual time required. Any changes will be communicated via official announcements.

If you have any questions, please feel free to contact us through the KuCoin TR Support Center or our official Telegram group.

Thank you for your understanding.

KuCoin TR Team